THE FEEDAPTOR HELP CENTER
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43 answers
What does Feedaptor do, and what happens after export?
Understand the boundary between a reviewed catalog export and a live sales-channel connection.
Read the steps →getting startedHow do I create an account and activate my workspace?
Create an account through ChatGPT sign-in and start a subscription without a manual invitation.
Read the steps →getting startedHow should I organize workspaces, stores, and feeds?
Use one workspace for a subscription, stores for merchants, and feeds for distinct source catalogs.
Read the steps →getting startedWhat is the safest way to test my first real feed?
Run a representative sample through import, review, and release before scaling up.
Read the steps →getting startedWhich export should I choose: ACP, UCP, or Google?
Choose an artifact by the destination workflow you have arranged, not just its acronym.
Read the steps →getting startedHow do invitations and workspace roles work?
Share a workspace with an Editor or Viewer while keeping billing and owner actions controlled.
Read the steps →importingWhich feed formats and encodings can I import?
Import plain product data as XML, CSV, TSV, JSON, JSONL, or gzip.
Read the steps →importingHow are file size, product rows, and variants counted?
Keep each feed within 10 MB and 10,000 source rows, including every variant row.
Read the steps →importingHow do I connect a source URL for automatic refresh?
Use a public HTTPS URL that returns the feed directly without embedded credentials.
Read the steps →importingHow do I map my feed columns to Feedaptor attributes?
Inspect source values before applying a field mapping or merchant fallback.
Read the steps →importingHow should I represent variants and product groups?
Give each purchasable variant a unique stable ID and a distinct set of options.
Read the steps →importingShould I split feeds by currency or market?
Keep each ACP-oriented feed in one agreed currency and retain market-specific source facts.
Read the steps →review approvalsHow do I inspect before-and-after values?
Use field review to see exactly what will change before approving it.
Read the steps →review approvalsHow do I propose a correction to a product field?
Create a supported descriptive edit with a source note and optional evidence URL.
Read the steps →review approvalsHow do I compare an enriched file with my source?
Match by unique item ID and turn selected changed attributes into pending proposals.
Read the steps →review approvalsWhat do attribute and decision reports show?
Use reports to explain review coverage and audit individual field decisions.
Read the steps →review approvalsWhy did an approved edit carry forward or return to pending?
Approval memory follows product identity and the inputs that supported the decision.
Read the steps →review approvalsHow do I prepare and download a reviewed release?
Freeze approved field changes into versioned artifacts after inspecting the release preview.
Read the steps →schedules jobsWhat is the difference between Refresh and Re-audit?
Refresh reads a connected source again; Re-audit checks the saved uploaded data.
Read the steps →schedules jobsHow do I choose a sustainable refresh schedule?
Schedule public URL sources between hourly and weekly while leaving room for other jobs.
Read the steps →schedules jobsHow do I import several feeds with a manifest?
Preview up to 30 public HTTPS sources and check their store and workspace allowance.
Read the steps →schedules jobsHow do bulk actions, pause, cancel, and retry work?
Use previews and per-job progress to control changes across several feeds.
Read the steps →schedules jobsWhat should I do when a job is queued, retrying, or failed?
Inspect the cause and current job state before starting another operation.
Read the steps →schedules jobsWhy did a release guard stop my catalog change?
Investigate large removals or unusual price and stock changes before preparing artifacts.
Read the steps →billing accountWhat is included in Free Explore and Feedaptor Merchant?
Compare the free website tools with the paid catalog workspace and its current limits.
Read the steps →billing accountHow does the subscription payment journey work?
Review recurring terms, complete secure payment, and return to your verified Feedaptor account.
Read the steps →billing accountI paid, but my workspace is still waiting for activation.
Check verified subscription status and ask for help without buying a duplicate membership.
Read the steps →billing accountHow do I cancel, and when does access end?
Manage renewal in Account and billing and inspect the confirmed access-end date.
Read the steps →billing accountWhat happens if a payment fails or renewal is past due?
Update billing on the existing subscription and inspect the resulting access state.
Read the steps →billing accountWhere do I find invoices or ask about a charge or refund?
Use the secure billing controls for receipts and a support ticket for a charge investigation.
Read the steps →troubleshootingI cannot sign in, or I cannot find my workspace.
Confirm the correct ChatGPT identity and workspace before creating another account.
Read the steps →troubleshootingAn import succeeded, but a product detail does not open.
Check the latest snapshot, selection, and error before repeating the import.
Read the steps →troubleshootingWhy are products blocked, and how do I fix missing or duplicate IDs?
Use the target-specific issue list and repair source facts before descriptive review.
Read the steps →troubleshootingHow do I fix price, availability, and sale-window errors?
Use explicit source values and currency-aware prices instead of editing these facts in review.
Read the steps →troubleshootingWhy is a feed stale, or why did a source-page check find nothing?
Distinguish source freshness from product-page evidence and inspect each separately.
Read the steps →troubleshootingHow do I submit a support ticket and follow its replies?
Use the Feedaptor support area for an acknowledgement, ticket reference, and conversation history.
Read the steps →privacy dataAre my feeds public, and what data should I avoid importing?
Separate private catalog work from the public sample and browser-local tools.
Read the steps →privacy dataWhat do the website consent choices change?
Choose necessary-only, analytics, or analytics with ad measurement.
Read the steps →privacy dataHow do I download my data and audit evidence?
Keep the workspace export, feed snapshot, and release artifacts for their different purposes.
Read the steps →privacy dataWhat happens when I archive or restore a store?
Archive pauses the store operationally while retaining its saved records.
Read the steps →privacy dataHow do store deletion requests and the recovery window work?
Request removal separately from billing cancellation and retain a recovery opportunity before purge.
Read the steps →privacy dataCan I roll back a release, rules, or source snapshot?
Use the correct recovery mechanism and inspect what it actually changes.
Read the steps →schedules jobsHow do I change rules without accidentally changing a release?
Preview draft rules against the current source and apply only the revision you inspected.
Read the steps →