Open /support while signed in to create a ticket for product, import, account, billing, or data questions. Explain what you expected and what happened, and include the relevant workspace, feed, job, or receipt reference when you have one. The ticket acknowledgement and reference confirm that Feedaptor saved the request.
Return to the same support area to read replies, add context, and check the status. The ticket conversation is the support record; email delivery is not promised. Keep follow-up details in the original ticket rather than creating duplicates. Never include card numbers, security codes, passwords, API secrets, or sign-in session tokens. If you cannot sign in, the public Contact form provides an alternative saved request route.
You can open and follow support tickets without an active paid subscription, including while payment activation is pending or after a subscription has ended.
What to do
- Search the Help Center for the specific issue first.
- Open /support, choose the relevant issue category, and describe the problem.
- Include the error, approximate time, steps tried, and safe record references.
- Save the ticket reference and revisit its history for operator replies.
- Reply in the same ticket and confirm when the issue is resolved.