FEEDAPTOR / HOW TO

How do store deletion requests and the recovery window work?

Request removal separately from billing cancellation and retain a recovery opportunity before purge.

A store deletion request freezes that store and its scheduled work. There is a 30-day reversible request period before an administrator can execute a scoped purge. During the recovery window, the owner can cancel the request by restoring the store. A saved deletion request is not a statement that all data has already been erased.

Export needed catalog artifacts before requesting removal. The administrator must verify the store scope before executing a purge; you should follow the request status or support conversation for completion. Billing cancellation is a separate action. Transaction records or other records subject to an applicable retention requirement may need separate handling, so ask for the scope of a completed data request rather than assuming it covers every external record.

What to do

  1. Download the data and evidence you need to retain.
  2. As owner, request deletion for the intended store and check the saved request status.
  3. Restore the store within the reversible period if you change your mind.
  4. Follow the request or support history for administrator review and purge confirmation.
  5. Cancel subscription renewal separately when that is also your intention.

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